AA Woodcrafts (Isle of Wight)    Working with wood since 1970    Tel: 01983 873056

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Pine      Oak      Mahogany      Iroko      Afromosia      Misc/Assorted

Delivery & Returns

Dispatch method :
We use Royal Mail for the majority of our items but large/heavy orders will be sent via courier.

Dispatch time :
Our products are often cut to order but we strive to maintain good stock levels for quick dispatch.
If we have all of your order in stock we can normally dispatch within 1 to 2 days.
If items have to be cut and, depending on how many, dispatch time can be around 3 to 7 days.
During busy periods this could be longer.

Order confirmation :
You should receive an 'Order confirmation' email from us within 24 hours of receipt of your order.
If you don't see an email from us within that time, please check your email 'Junk Folder'.

Faulty Goods :
If items are faulty, we will offer replacement or a refund.
Upon receipt of returned items we will inspect them.
If the return is approved, we will initiate a full refund including customers return postage.
Returns must be made within 30 days of receiving the order and in the condition they were received.

Returns/Refunds :
If the customer orders a wrong item/s or wants to return unwanted item/s for refund, we are happy to do this.
Return postage to be paid by the customer.
We will issue a refund for the item/s once we receive the items back.

Returns must be made within 30 days of receiving the order and in the condition they were received.

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